Return & Refund Policy

At Footera, we want customers to have a clear understanding of our return and refund process. Please review the following policy before making a purchase.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

• Be unused and unworn

• Be in original condition

• Include original packaging where applicable

• Not show signs of damage caused by customer use

Non-Returnable Items

Returns may not be accepted for items that:

• Are used or damaged after delivery

• Are missing original packaging

• Were returned after the 30-day return window

Return Process

To request a return, customers should contact our support team with:

• Order number

• Reason for return

• Photos of the item if applicable

Once the request is reviewed, return instructions will be provided.

Refund Process

After the returned item is received and inspected, approved refunds are processed within 10 business days.

Refunds are issued to the original payment method used during checkout.

Depending on your payment provider or bank, additional processing time may apply before funds appear in your account.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original product and place a new order separately.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within a reasonable time after delivery and provide photos of the product and packaging.

Order Cancellation

Orders may only be canceled before they are processed for shipment.

Contact Information

If you have any questions regarding returns or refunds, please contact us.

Business Name: Footera
Business Email: support@footera.store
Business Phone: +1 319-555-5405
Business Address: 4231 Shaun Lane Unit 4, Mandan, North Dakota 58554, United States